Refund policy

We can't take coffee back once it's been sent — and there's no need to send anything back to us.

If your coffee isn't right — damaged, not what you ordered, or simply not what you hoped for — email ifrah@farahcoffee.com within 30 days with your order number. We'll put it right, either by sending something that suits you better or by refunding you.

If your coffee is faulty

If your order arrives faulty, damaged, or isn't what was described, you can reject it for a full refund within 30 days, or ask us for a replacement. We cover any postage on faulty items. Send us your order number and a photo and we'll sort it straight away.

Cancelling an order

By law you can cancel an online order within 14 days of receiving it. Email us and we'll refund you, including standard delivery — there's nothing to post back. Once a tin or pouch has been opened this right no longer applies, though the section at the top of this page still covers you.

Subscriptions

You can skip, pause, change how often your coffee arrives, or cancel, at any time at farahcoffee.com/apps/subscriptions. Enter your email address and we'll send you a link straight in — no password needed. Changes made before your next order date apply to that order.

Complaints

Email ifrah@farahcoffee.com. We aim to reply within two working days.

Your legal rights

You have rights under the Consumer Rights Act 2015, including coffee that is of satisfactory quality. Nothing on this page reduces or removes those rights.

Farah Coffee

71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
ifrah@farahcoffee.com

Cancellation form

You don't have to use this — an email is fine — but it's here if you'd like it.

To: Farah Coffee, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ — ifrah@farahcoffee.com

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on / received on: ______________________
Order number: ______________________
Name: ______________________
Address: ______________________
Signature (only if sending on paper): ______________________
Date: ______________________